Terms & Conditions

Last updated: 15 October 2026

These terms apply to every private tour and transfer booked with Holy Land with Avi, whether on this website, by WhatsApp, by phone or by email. Please read them before you book. They work together with our Cancellation & Refund Policy, our Terms of Use and our Privacy Policy.

1. Who we are

Holy Land with Avi is the private touring business of Avi Mashiach, a tour guide licensed by the Israel Ministry of Tourism. In these terms, "we", "us" and "our" mean Holy Land with Avi, and "you" means the person who makes the booking and everyone travelling with them. Our business name, registration number and address are on our Contact Details page.

2. What we offer

Private guided tours. Your group tours with Avi alone, never with strangers. Each tour page describes the route, the main sites and how long the day usually takes.
Private tours marked "No Guide". Private transportation to and from the places listed on the tour page, without guiding at the sites.
Private airport transfers between Ben Gurion Airport and your accommodation.

Every tour can be shaped around your group's interests. Tell us what matters to you when you book, or send us a message on WhatsApp.

3. Booking and confirmation

Choose a date and start time and the number of travellers (and, for a transfer, the number of suitcases), then enter your details and pay.
We hold your place for 1 hour while you complete payment. If payment isn't completed in that time, the hold ends and nothing is charged.
Your booking is confirmed when your payment succeeds, and the confirmation page then shows your booking details. Please keep a copy (a screenshot is fine).
Please make sure your email address and phone number are correct: we use them to reach you about your tour.
After booking, please send us your pickup address and, for an airport transfer, your flight number, by WhatsApp or email.

4. Prices and payment

Prices are per private group, not per person. The price depends on the size of your group, as shown on each tour page. Our private tours and transfers are for groups of up to 6 travellers.
Prices are in Israeli new shekels (ILS). The price at checkout is the total you pay, with no hidden booking fees. If you view prices in another currency, that amount is only an estimate: you are charged in ILS, and your card issuer may apply its own exchange rate or fees.
You pay the full price when you book. Payments are processed securely by Stripe, and we never see or store your full card number.
What's included, such as transportation and pickup, is described on each tour page. If something isn't listed as included, please ask us before you book. Gratuities are never included and are entirely at your discretion.
If the size of your group changes after you book, please tell us as early as you can. We will do our best to accommodate the change. If it moves your group into a different price band, we confirm the new price with you before making the change.

5. Pickup, timing and late arrival

We confirm the pickup time and place with you before your tour, by WhatsApp or email.
Please be ready at the agreed time. If you are running late, message us on WhatsApp as early as you can. We wait as long as the day's schedule reasonably allows, but a late start may shorten the tour, and lost time can't always be made up.
If you don't arrive and we can't reach you, the booking counts as a no-show and is charged in full (see our Cancellation & Refund Policy).
Airport transfers: send us your flight number so we can follow your flight and adjust your pickup to any delay we can see. If your flight is badly delayed or cancelled, contact us as soon as you can and we'll find a solution together.

6. Changes on the day

Israel is a living country, and a day of touring doesn't always go exactly to plan. Traffic, weather, Shabbat and religious holidays, prayer times, security checks or a site's opening hours can mean that a site is closed or a visit has to be shortened. When that happens, Avi adjusts the order of the day or suggests a comparable alternative, always aiming to give you the best possible experience. Changes like these are part of touring and are not a cancellation. If we can't deliver the main part of the tour you booked, section 7 applies.

7. If we have to cancel

We very rarely cancel. If we must, for example because of illness, a vehicle problem, dangerous weather or a security situation, we tell you as early as possible and you choose between:

a new date, at no extra cost, or
a full refund of everything you paid.

8. Security situations

The security situation in Israel can change quickly. We follow the instructions of the Home Front Command and other official guidance at all times. If official guidance restricts travel to an area on your tour date, you can choose a different route, a new date or a full refund. Please also check your own government's travel advice before you travel.

9. Visiting holy sites

Many of the places we visit are active places of worship. At churches, mosques and the Western Wall, shoulders and knees must be covered, and some sites ask for a head covering. Sites may refuse entry to visitors who aren't dressed modestly. This is outside our control and isn't grounds for a refund, so please dress for it. Avi is happy to advise before your tour. Some sites also close for services, prayer times or religious holidays, sometimes at short notice.

10. Health, safety and families

Some tours involve walking on uneven ancient streets, steps and slopes, and time in strong sun and heat. Please wear comfortable shoes and bring a hat, sunscreen and water.
Before you book, tell us about any health condition, mobility need or allergy that may affect the day, so we can plan the route around it.
Families are welcome. If you are travelling with children, tell us their ages when you book so we can plan the day and the seating around them.
Your safety comes first. Please follow Avi's safety instructions and the rules of each site. Avi may change or stop an activity if continuing would put anyone at risk.
If you choose to leave a tour early, the unused part of the tour is not refunded.

11. Travel insurance

We strongly recommend travel insurance that covers medical treatment, personal accidents, and the cancellation or interruption of your trip. Personal travel insurance is not included in our prices.

12. Our responsibility to you

We provide every tour and transfer with reasonable care and skill.
We are not responsible for delays, changes or losses caused by events outside our reasonable control, such as weather, traffic, strikes, road or site closures, security events or the actions of third parties.
Please keep your valuables with you. We are not responsible for belongings that are lost or left behind, unless the loss is caused by our negligence.
Where the law allows, our total liability for a booking is limited to the price paid for that booking.
Nothing in these terms excludes or limits any liability that can't be excluded or limited under Israeli law, including liability for death or personal injury caused by our negligence, or any of your rights as a consumer.

13. Photos

We never publish photos or videos in which you or your group can be identified, whether on this website, on social media or anywhere else, without your permission.

14. Questions and complaints

If something isn't right during your tour, please tell Avi straight away so he can put it right on the day. If you have a complaint afterwards, write to us by email or WhatsApp (see our Contact Details). We read every message personally and reply as soon as we can.

15. Law and jurisdiction

These terms are governed by the laws of the State of Israel. You keep every right you have under the consumer protection laws that apply to you, and nothing in these terms limits your right to bring a claim in any court that has jurisdiction under the law.

16. Changes to these terms

We may update these terms from time to time. The version in force on the day you book is the one that applies to your booking.